alinaqi/claude-bootstrap/user-journeys

_project_specs/
├── journeys/
│   ├── _template.md              # Journey template
│   ├── critical/                 # Must-work journeys (revenue, core value)
│   │   ├── signup-to-first-value.md
│   │   ├── checkout-purchase.md
│   │   └── login-to-dashboard.md
│   ├── common/                   # Frequent user paths
│   │   ├── browse-and-search.md
│   │   ├── update-profile.md
│   │   └── invite-team-member.md
│   └── edge-cases/               # Error recovery, unusual paths
│       ├── payment-failure-retry.md
│       ├── session-timeout-recovery.md
│       └── offline-reconnection.md

# Journey: [Name]
 
## Overview
| Attribute | Value |
|-----------|-------|
| **Priority** | Critical / High / Medium |
| **User Type** | New / Returning / Admin |
| **Frequency** | Daily / Weekly / One-time |
| **Success Metric** | Conversion rate, time to complete, drop-off rate |
 
## User Goal
What is the user trying to accomplish? Write from their perspective.
 
> "I want to [goal] so that I can [benefit]."
 
## Preconditions
-User state (logged in, has subscription, first visit)
-Data state (has items in cart, has team members)
-Environment (mobile, desktop, slow connection)
 
## Journey Steps
 
### Step 1: [Entry Point]
**User Action:** What the user does
**System Response:** What they should see/experience
**Success Criteria:**
-[ ] Page loads in < 2 seconds
-[ ] Primary CTA is immediately visible
-[ ] User understands what to do next
 
**Potential Friction:**
-Slow load time → Show skeleton/loader
-Unclear CTA → A/B test copy variations
 
---
 
### Step 2: [Next Action]
**User Action:** ...
**System Response:** ...
**Success Criteria:**
-[ ] ...
 
**Potential Friction:**
-...
 
---
 
## Error Scenarios
 
### E1: [Error Name]
**Trigger:** What causes this error
**User Sees:** Error message/state
**Recovery Path:** How user gets back on track
**Test:** How to verify recovery works
 
## Metrics to Track
-Time to complete journey
-Drop-off rate at each step
-Error rate and recovery rate
-User satisfaction (if surveyed)
 
## E2E Test Reference
Link to Playwright test: `e2e/tests/journeys/[name].spec.ts`

# Journey: Signup to First Value
 
## Overview
| Attribute | Value |
|-----------|-------|
| **Priority** | Critical |
| **User Type** | New |
| **Frequency** | One-time |
| **Success Metric** | % reaching "aha moment" within 5 min |
 
## User Goal
> "I want to try this product quickly to see if it solves my problem."
 
## Preconditions
-First visit to site
-No account
-Came from landing page or ad
 
## Journey Steps
 
### Step 1: Landing Page
**User Action:** Clicks "Get Started Free" or "Try Now"
**System Response:** Signup form appears (modal or new page)
**Success Criteria:**
-[ ] CTA visible above fold
-[ ] No distracting elements
-[ ] Clear value proposition visible
 
**Potential Friction:**
-Too many form fields → Reduce to email + password only
-Social login missing → Add Google/GitHub options
 
### Step 2: Account Creation
**User Action:** Enters email and password (or uses social login)
**System Response:**
-Creates account
-Sends verification email (don't block on it)
-Redirects to onboarding
 
**Success Criteria:**
-[ ] Account created in < 3 seconds
-[ ] No email verification wall (verify later)
-[ ] Clear next step shown
 
**Potential Friction:**
-Email already exists → Offer login link
-Weak password → Show requirements inline, not after submit
 
### Step 3: Onboarding (Quick Win)
**User Action:** Completes 1-2 setup questions
**System Response:**
-Personalizes experience
-Shows progress indicator
-Leads to first action
 
**Success Criteria:**
-[ ] Max 3 questions
-[ ] Skip option available
-[ ] < 60 seconds total
 
**Potential Friction:**
-Too many questions → User abandons
-No skip option → User feels trapped
 
### Step 4: First Value (Aha Moment)
**User Action:** Completes core action (creates first X, sees first result)
**System Response:**
-Celebrates success
-Shows value delivered
-Suggests next step
 
**Success Criteria:**
-[ ] User experiences core value
-[ ] Completion feels rewarding
-[ ] Clear path to continue
 
## Error Scenarios
 
### E1: Email Already Registered
**Trigger:** User tries existing email
**User Sees:** "Already have an account? Log in or reset password"
**Recovery Path:** Click to login or reset
**Test:** `signup-existing-email.spec.ts`
 
### E2: Social Login Fails
**Trigger:** OAuth provider error
**User Sees:** "Couldn't connect. Try email signup or try again."
**Recovery Path:** Email signup form shown as fallback
**Test:** `social-login-failure.spec.ts`
 
## Metrics to Track
-Signup → First Value: Target < 5 min
-Drop-off at each step
-Social vs email signup ratio
-Skip rate on onboarding

# Journey: Checkout Purchase
 
## Overview
| Attribute | Value |
|-----------|-------|
| **Priority** | Critical (Revenue) |
| **User Type** | Any |
| **Frequency** | Variable |
| **Success Metric** | Checkout completion rate |
 
## User Goal
> "I want to pay quickly and securely without surprises."
 
## Journey Steps
 
### Step 1: Cart Review
**User Action:** Views cart before checkout
**System Response:**
-Shows all items with images, prices
-Shows subtotal, taxes, shipping
-Clear "Checkout" CTA
 
**Success Criteria:**
-[ ] No hidden fees revealed later
-[ ] Easy to modify quantities
-[ ] Saved items visible
 
### Step 2: Checkout Start
**User Action:** Clicks "Checkout"
**System Response:**
-Shows checkout form or redirect to payment
-Progress indicator (Step 1 of 3)
-Order summary sidebar
 
**Success Criteria:**
-[ ] Guest checkout option
-[ ] Express checkout (Apple/Google Pay) prominent
-[ ] Form fields pre-filled if logged in
 
### Step 3: Payment
**User Action:** Enters payment info
**System Response:**
-Secure input fields (Stripe/payment provider)
-Real-time validation
-Clear "Pay $XX" button
 
**Success Criteria:**
-[ ] Card validation inline, not after submit
-[ ] Multiple payment options
-[ ] Security indicators visible
 
### Step 4: Confirmation
**User Action:** Submits payment
**System Response:**
-Processing indicator
-Success page with order details
-Email confirmation sent
 
**Success Criteria:**
-[ ] Confirmation within 5 seconds
-[ ] Order number clearly visible
-[ ] Next steps clear (shipping, access, etc.)
 
## Error Scenarios
 
### E1: Payment Declined
**Trigger:** Card declined by processor
**User Sees:** "Payment declined. Please try another card."
**Recovery Path:**
-Stay on payment step
-Pre-fill other fields
-Offer alternative payment methods
**Test:** `payment-declined-recovery.spec.ts`
 
### E2: Session Timeout During Checkout
**Trigger:** User away too long
**User Sees:** Cart preserved, re-auth required
**Recovery Path:**
-Quick login
-Return to same checkout step
-Cart contents intact
**Test:** `checkout-session-timeout.spec.ts`

// e2e/tests/journeys/signup-to-value.spec.ts
import { test, expect } from '@playwright/test';
test.describe('Journey: Signup to First Value', () => {
  test.describe.configure({ mode: 'serial' }); // Run in order
  test('Step 1: Landing page has clear CTA', async ({ page }) => {
    await page.goto('/');
    // CTA visible above fold without scrolling
    const cta = page.getByRole('button', { name: /get started|try free/i });
    await expect(cta).toBeVisible();
    await expect(cta).toBeInViewport();
  });
  test('Step 2: Can create account quickly', async ({ page }) => {
    await page.goto('/');
    await page.getByRole('button', { name: /get started/i }).click();
    // Minimal fields
    await expect(page.getByLabel('Email')).toBeVisible();
    await expect(page.getByLabel('Password')).toBeVisible();
    // Complete signup
    const startTime = Date.now();
    await page.getByLabel('Email').fill('newuser@example.com');
    await page.getByLabel('Password').fill('SecurePass123!');
    await page.getByRole('button', { name: /sign up|create/i }).click();
    // Should reach onboarding quickly
    await expect(page).toHaveURL(/onboarding|welcome|setup/);
    expect(Date.now() - startTime).toBeLessThan(5000); // < 5 seconds
  });
  test('Step 3: Onboarding is skippable', async ({ page }) => {
    // ... login as new user ...
    await page.goto('/onboarding');
    // Skip option exists
    const skipButton = page.getByRole('button', { name: /skip/i });
    await expect(skipButton).toBeVisible();
  });
  test('Step 4: Can reach first value in < 5 min', async ({ page }) => {
    // Full journey timing
    const journeyStart = Date.now();
    // ... complete full journey ...
    // Verify first value delivered
    await expect(page.getByText(/success|created|done/i)).toBeVisible();
    // Total time check
    const totalTime = (Date.now() - journeyStart) / 1000 / 60; // minutes
    expect(totalTime).toBeLessThan(5);
  });
});

// e2e/tests/journeys/checkout-recovery.spec.ts
import { test, expect } from '@playwright/test';
test.describe('Journey: Checkout Error Recovery', () => {
  test('recovers from payment decline gracefully', async ({ page }) => {
    // Setup: Add item to cart, go to checkout
    await page.goto('/products');
    await page.getByTestId('add-to-cart').first().click();
    await page.getByRole('link', { name: 'Checkout' }).click();
    // Use Stripe test card that declines
    const stripeFrame = page.frameLocator('iframe[name*="stripe"]');
    await stripeFrame.getByPlaceholder('Card number').fill('4000000000000002');
    await stripeFrame.getByPlaceholder('MM / YY').fill('12/30');
    await stripeFrame.getByPlaceholder('CVC').fill('123');
    await page.getByRole('button', { name: /pay/i }).click();
    // Verify friendly error
    await expect(page.getByText(/declined|try another/i)).toBeVisible();
    // Verify still on checkout (not kicked out)
    await expect(page).toHaveURL(/checkout/);
    // Verify can try again with different card
    await stripeFrame.getByPlaceholder('Card number').fill('4242424242424242');
    await page.getByRole('button', { name: /pay/i }).click();
    // Should succeed now
    await expect(page).toHaveURL(/success|confirmation/);
  });
  test('preserves cart after session timeout', async ({ page, context }) => {
    // Add items to cart
    await page.goto('/products');
    await page.getByTestId('add-to-cart').first().click();
    // Clear session (simulate timeout)
    await context.clearCookies();
    // Return to site
    await page.goto('/cart');
    // Cart should be preserved (local storage or recovered)
    await expect(page.getByTestId('cart-item')).toHaveCount(1);
  });
});

## UX Validation Checklist
 
### Clarity
-[ ] User knows where they are (breadcrumbs, progress)
-[ ] User knows what to do next (clear CTA)
-[ ] User knows what just happened (feedback)
 
### Speed
-[ ] Page loads < 2 seconds
-[ ] Actions complete < 3 seconds
-[ ] Progress shown for longer operations
 
### Forgiveness
-[ ] Mistakes are easy to undo
-[ ] Errors explain what went wrong
-[ ] Recovery path is clear