anthropics/knowledge-work-plugins/customer-support-ticket-triage

anthropics·AI/ML·anthropics/knowledge-work-plugins·customer-support·customer-support/skills/ticket-triage/SKILL.md ↗·Updated Mar 10, 2026

Triage incoming support tickets by categorizing issues, assigning priority (P1-P4), and recommending routing. Use when a new ticket or customer issue comes in, when assessing severity, or when deciding which team should handle an issue.

vendoranthropics

Install

# npm
$ npx vskill install anthropics/knowledge-work-plugins/customer-support-ticket-triage

# bun
$ bunx vskill install anthropics/knowledge-work-plugins/customer-support-ticket-triage

# pnpm
$ pnpx vskill install anthropics/knowledge-work-plugins/customer-support-ticket-triage

# yarn
$ yarn dlx vskill install anthropics/knowledge-work-plugins/customer-support-ticket-triage

# alternative
$ npx vskill install anthropics/knowledge-work-plugins --skill customer-support-ticket-triage

── Security ────────────────────────────────────────

Tier 1PASS 100/100Tier 2PASSCertified Feb 26, 2026View full security report →

── Quality Evaluation ──────────────────────────────

QualityPASS 80/100Effective1 runEvaluated 10d ago

View eval results →

Popularity

8.3kstars871forks457d trend

5d ago

Works with

Works with all 39 vskill-compatible agents

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