name: contact-center/web description: "Zoom Contact Center SDK for Web. Use for web chat/video/campaign embeds, engagement event handling, app-context integrations, and Smart Embed postMessage workflows." user-invocable: false triggers:

• "contact center web"
• "zcc web sdk"
• "getengagementcontext web"
• "onengagementcontextchange"
• "contact center smart embed"
• "zcc-init-config-request"

Zoom Contact Center SDK - Web

Official docs:

• https://developers.zoom.us/docs/contact-center/web/
• https://developers.zoom.us/docs/contact-center/web/sdk-reference/

Quick Links

1. concepts/lifecycle-and-events.md
2. examples/app-context-and-state.md
3. references/web-reference-map.md
4. troubleshooting/common-issues.md

Integration Modes

1. Contact Center App in Zoom client:

• Zoom Apps SDK engagement APIs/events.

1. External website embed:

• Campaign SDK/web scripts (zoomCampaignSdk pattern).
• Video client initialization pattern.

1. Smart Embed:

• iframe + postMessage event contract.

Hard Guardrails

• For campaign SDK, gate calls behind zoomCampaignSdk:ready.
• Persist state by engagementId.
• Expect context switching and background app behavior.
• Validate CSP and allow-list settings before debugging logic.

Chaining

• For in-client app APIs and auth flows: ../../zoom-apps-sdk/SKILL.md
• For identity and OAuth: ../../oauth/SKILL.md
• For cobrowse workflow: ../../cobrowse-sdk/SKILL.md

Operations

• RUNBOOK.md - 5-minute preflight and debugging checklist.