caveman-ai/agent-sdk/refund-policy

Refund policy

• Full refund within 30 days of delivery, item unused with tags on.
• 31–90 days: store credit only, same condition rules.
• Used gear that failed on the trail is a warranty case, not a

refund — follow the warranty rules in the standing instructions and explain replacement eligibility instead.

• Refund goes to the original payment method, 5–10 business days after the

return is accepted.

• Shipping costs are refunded only when the return is our fault

(wrong item, defect, carrier loss).

Read-only response

State amount, method, restocking note, reason, and exact account-flow next step. Never claim a refund was submitted or completed; this agent has no write tool or action-request channel.

Edge cases

• Partial refunds for missing accessories: price the missing part from

the order record, never from memory.

• Sale items follow the same windows; "final sale" items (marked in

the order record) are store-credit only inside 30 days.

• If the customer already opened a chargeback, stop: escalate to a

support lead and do not recommend a refund on top of it.