kangise/ecommerce-ai-skills/ecom-customer-service

Customer Service Skill

When to Use

Respond to buyer messages and negative reviews, draft refund and return replies, review-request emails, Plan of Action appeals, FAQ, and CS KPI tracking. Use for complaint handling, account appeal, or after-sales support.

Method

Step 1: Read Platform Constraints

Read references/constraints.md for platform-specific rules (response deadlines, commitment boundaries, AI-content licensing).

Step 2: Review Boundaries

Read references/boundaries.md to know when this skill should NOT be used.

Step 3: Pick the Prompt

Pick the appropriate prompt from references/playbook.md for your scenario (review analysis, public reply, appeal letter, multilingual templates, review-request email, FAQ, return analysis, KPI design, sentiment monitoring).

Step 4: Execute and Verify

Execute the prompt with your data. Use the <自检>/<self_check>/<セルフチェック> self-check block in each prompt to verify output quality before delivering results. Never send customer-facing content without a human check on commitments (refunds, compensation, timelines).

References

• Constraints — Platform rules and limits
• Playbook — Prompt collection
• Boundaries — When not to use

Templates

Copy-ready prompt templates (in assets/templates/):

• Negative Review Public Response
• Review Request Email
• Plan of Action Appeal