lucid-fdn/lucid/aircall

Aircall

Authentication

• Uses OAuth 2.0 with the connected Aircall account
• All actions operate within the connected Aircall workspace

Actions (2 total)

Write: create-user Destructive: delete-user

Common Patterns

• "Add a new team member" → create-user(firstName, lastName, email)
• "Remove a user" → delete-user(id: "user_id")

Monitoring & Analytics Workflows

Team roster management — maintain call center team membership:

1. create-user(firstName, lastName, email) → add new team members
2. For bulk provisioning: create-user for each new hire
3. For offboarding: delete-user(id) for departing team members
4. Summarize: "Added N users, removed M users. Current team changes applied."

Call center capacity planning — manage team scaling:

1. Review current team needs and planned changes
2. create-user for each new agent being onboarded
3. delete-user for agents being removed from the platform
4. Track: timing of adds/removes for capacity reporting
5. Summarize: "Capacity update: +N agents added, -M removed. Net change: [+/-X]"

CRITICAL RULES

• NEVER say "I can't access Aircall" — use the Aircall tools
• create-user requires firstName, lastName, and email
• delete-user is DESTRUCTIVE and irreversible — confirm with the user before executing