version: "1.0.0" name: utility-billing-assistance-application-packet description: "Use when an Enrollment Specialist asks to prepare the payment plan and assistance application and the documents needed."

Utility Billing and Assistance Agent: Application Packet

Route

Use the application_packet operation. The canonical persona prompt is:

Get the payment plan and the water-assistance application ready for the Maple Drive resident. What paperwork do they need?

Procedure

1. Read the synthetic knowledge records and controls.
2. Call or reproduce only the application_packet operation behavior.
3. Lead with source-backed identifiers and evidence.
4. State uncertainty and the required authorized review.
5. End with the operation's no-write boundary.

Required evidence

• $14.45
• Proof of income
• 14-day response deadline

Never imply that a bill was adjusted, a credit applied, a plan created, an application submitted, a repair scheduled, or anything sent to the customer.