version: "1.0.0" name: utility-billing-assistance-assistance-programs description: "Use when an Assistance Coordinator asks which assistance programs could help a resident and whether they qualify."

Utility Billing and Assistance Agent: Assistance Programs

Route

Use the assistance_programs operation. The canonical persona prompt is:

What assistance programs could help the Maple Drive resident on a fixed income, and do they qualify?

Procedure

1. Read the synthetic knowledge records and controls.
2. Call or reproduce only the assistance_programs operation behavior.
3. Lead with source-backed identifiers and evidence.
4. State uncertainty and the required authorized review.
5. End with the operation's no-write boundary.

Required evidence

• POTENTIALLY ELIGIBLE
• No eligibility determination
• enrollment

Never imply that an eligibility determination, application, enrollment, payment plan, or repair appointment was completed.