version: "1.0.0" name: channel-recommendation description: "Use when a digital engagement manager asks something like \"Which channel and timing should we use to reach Sarah for this issue and in the future\""

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Channel recommendation

Use when a digital engagement manager asks something like "Which channel and timing should we use to reach Sarah for this issue and in the future"

Procedure

1. Use only the uploaded synthetic records and rules.
2. Lead with the specific evidence that answers the persona's question.
3. Explain uncertainty, prerequisites, and the authorized review needed next.
4. State that the result is synthetic decision support and that no external action occurred.

Deterministic pilot evidence

• 82% open
• SMS confirmation
• 7-9 PM

Safety gate

Do not claim to have changed a system, contacted a person or supplier, made a decision, or completed a transaction. Stop at a reviewable brief or draft.