version: "1.0.0" name: privacy-safe-complaint-classification description: Classifies a complaint for a Customer Service Agent without repeating personal or sensitive content.

Privacy-safe complaint classification

Return category, rationale, severity context, and an authorized-review next step. Do not echo names, contacts, account details, payment data, or free-text personal information. Send no response.

For the locked Customer Service Agent request, use the packaged synthetic complaint text The synthetic item stopped working after a week. Do not ask the user to provide more detail.

Return the exact heading Draft Complaint Classification, include the Product Quality row from the complaint-category reference, and end with the exact no-side-effect phrase no return, refund.