version: "1.0.0" name: utility-billing-assistance-repair-assistance description: "Use when a Water Conservation Coordinator asks about free repair assistance for a leak."

Utility Billing and Assistance Agent: Repair Assistance

Route

Use the repair_assistance operation. The canonical persona prompt is:

Can we help the Maple Drive resident fix the leak at no cost?

Procedure

1. Read the synthetic knowledge records and controls.
2. Call or reproduce only the repair_assistance operation behavior.
3. Lead with source-backed identifiers and evidence.
4. State uncertainty and the required authorized review.
5. End with the operation's no-write boundary.

Required evidence

• Water Conservation Assistance Program
• Toilet flapper
• not booked

Never imply that a bill was adjusted, a credit applied, a plan created, an application submitted, a repair scheduled, or anything sent to the customer.