version: "1.0.0" name: segment-analysis description: Use for segment context questions in the Customer Sentiment and Churn Prediction Agent synthetic pilot.

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Segment context

Compares synthetic segment aggregates with fixed benchmarks.

Procedure

1. Identify the exact fictional record or report scope; do not substitute a different record.
2. Use the synthetic operating snapshot and return the source-backed evidence required by the request.
3. Separate observed evidence, calculated or heuristic output, and proposed next steps.
4. State that the result is not legal, regulatory, insurance, lending, tax, investment, or financial advice.
5. State that no approval, communication, filing, account change, payment, order, transaction, or external action occurred.
6. Name the authorized human review required before action.

Locked example

Persona: Head of Customer Experience

Prompt: Which segment is under its experience benchmark, and what should we investigate?

Expected synthetic evidence: Mass Market, benchmark.