neeharikarn/neeha-bounded-autonomy-and-guardrails-with-claude-and-claude-code/ticket-classification

TODO: Skill Title

<!-- TODO: Write an introduction explaining what this skill teaches -->

This skill teaches Claude how to TODO.

When to Use This Skill

<!-- TODO: List triggering phrases -->

Use this skill when the user requests:

• "TODO: Example phrase 1"
• "TODO: Example phrase 2"
• "TODO: Example phrase 3"

Classification Matrix

<!-- TODO: Create a classification matrix for urgency levels -->

Urgency Levels

Urgency Keywords

<!-- TODO: List keywords that indicate each urgency level -->

TODO urgency indicators:

• TODO: List keywords (e.g., "system down", "outage")
• TODO: More keywords

TODO urgency indicators:

• TODO: List keywords
• TODO: More keywords

TODO urgency indicators:

• TODO: List keywords
• TODO: More keywords

TODO urgency indicators:

• TODO: List keywords
• TODO: More keywords

Category Classification

<!-- TODO: Define how to categorize tickets -->

TODO Category:

• TODO: What indicates this category?
• TODO: More indicators

TODO Category:

• TODO: What indicates this category?
• TODO: More indicators

TODO Category:

• TODO: What indicates this category?
• TODO: More indicators

Classification Process

<!-- TODO: Write step-by-step classification instructions -->

1. TODO: First step
2. TODO: Second step
3. TODO: Third step
4. TODO: Fourth step
5. TODO: Fifth step

Examples

<!-- TODO: Provide at least 3 classification examples -->

Example 1: TODO - Category - Urgency Level

Subject: TODO
Body: TODO - Write a realistic ticket example

Classification:

• Urgency: TODO
• Category: TODO
• Routing: TODO
• Reasoning: TODO

Example 2: TODO - Category - Urgency Level

Subject: TODO
Body: TODO - Write a realistic ticket example

Classification:

• Urgency: TODO
• Category: TODO
• Routing: TODO
• Reasoning: TODO

Example 3: TODO - Category - Urgency Level

Subject: TODO
Body: TODO - Write a realistic ticket example

Classification:

• Urgency: TODO
• Category: TODO
• Routing: TODO
• Reasoning: TODO

Output Format

<!-- TODO: Define how classification results should be formatted -->

TODO: Explain output structure

{
  "urgency": "TODO",
  "category": "TODO",
  "routing": "TODO",
  "customer_tier": "TODO",
  "sla_deadline": "TODO"
}

Quality Checklist

<!-- TODO: Add a checklist for quality classification -->

Before finalizing classification, verify:

• [ ] TODO: First check
• [ ] TODO: Second check
• [ ] TODO: Third check
• [ ] TODO: Fourth check

Tips

<!-- TODO: Add helpful tips -->

Finding urgency indicators:

• TODO: Tip 1
• TODO: Tip 2

Categorizing accurately:

• TODO: Tip 1
• TODO: Tip 2

Routing decisions:

• TODO: Tip 1
• TODO: Tip 2

Common Pitfalls

<!-- TODO: List common mistakes to avoid -->

❌ Don't:

• TODO: Common mistake 1
• TODO: Common mistake 2
• TODO: Common mistake 3

✅ Do:

• TODO: Best practice 1
• TODO: Best practice 2
• TODO: Best practice 3