Skill v1.0.0

version: "1.0.0" name: twilio-sendgrid-suppressions description: > Manage SendGrid email suppressions: bounces, blocks, spam reports, invalid emails, global unsubscribes, and ASM suppression groups. Covers when and how to remove suppressions, reputation impact, and category-based unsubscribe management. Use when debugging SendGrid delivery issues or building unsubscribe flows. Requires a SendGrid API key (SG.-prefix) — not applicable to the Twilio Email API (comms.twilio.com).

Overview

Suppressions prevent SendGrid from sending to addresses that have bounced, reported spam, or unsubscribed. They protect your sender reputation but can also block legitimate re-sends if not managed correctly.

Suppression Types

Hard vs Soft bounces: Hard bounces (permanent) immediately suppress the address. Soft bounces (temporary) trigger retries — SendGrid will retry delivery before eventually suppressing if the issue persists.

Managing Suppressions

List bounces (Python)

import os, requests
headers = {"Authorization": f"Bearer {os.environ['SENDGRID_API_KEY']}"}
response = requests.get("https://api.sendgrid.com/v3/suppression/bounces", headers=headers)
for bounce in response.json():
    print(f"{bounce['email']}: {bounce.get('reason', 'unknown')}")

Remove a bounce (Python)

requests.delete(f"https://api.sendgrid.com/v3/suppression/bounces/{email}", headers=headers)

Caution: Deleting suppression records (especially spam reports) allows re-sending to addresses that previously complained. Always confirm with the user before removal and document the business reason.

ASM Suppression Groups

Use suppression groups for category-based unsubscribes (e.g., "Marketing", "Transactional", "Product Updates"). Recipients can unsubscribe from one category without being suppressed from all email.

Create a group:

requests.post("https://api.sendgrid.com/v3/asm/groups",
    headers={**headers, "Content-Type": "application/json"},
    json={"name": "Marketing Emails", "description": "Promotional offers and updates"})

Send with a suppression group: Include asm.group_id in your Mail Send request. Recipients see a "manage preferences" link instead of a global unsubscribe.

Auto-Purge (Bounce & Block Cleanup)

Configure automatic purge schedules in Console > Settings > Mail Settings > Purge Bounces & Blocks:

• Soft Bounces: Auto-purge after N days (1–3,650 days)
• Hard Bounces: Auto-purge after N days (1–3,650 days)

Caution: Enabling auto-purge without a business reason allows re-sending to previously bounced addresses, which damages sender reputation. Do not use as a workaround to force delivery.

Address Allow List

Console > Settings > Mail Settings > Address Allow List allows specific email addresses or domains to bypass all suppressions. Useful for internal testing addresses.

Use with extreme caution — never allowlist domains you don't control (e.g., gmail.com), and never use to bypass spam report suppressions.

CANNOT

• Suppressions are global by default — A bounce or spam report on ANY email suppresses the address from ALL future sends. Use ASM groups to scope unsubscribes.
• Removing a suppression does not fix the underlying issue — Deleting a bounce record lets you retry, but the mailbox is likely still invalid. Re-sending to hard bounces damages sender reputation.
• Cannot prevent spam report suppressions — When a recipient marks you as spam, the suppression is automatic and cannot be overridden.
• Cannot bulk-remove suppressions by domain — Must remove individually by email address via API.

Next Steps

• Send email: twilio-sendgrid-email-send
• Delivery tracking: twilio-sendgrid-webhooks
• Account setup: twilio-sendgrid-account-setup