osaurus-ai/osaurus/triage-ticket

Claude Code and agent skill by osaurus-ai/osaurus

Trust tier 3
  • community
Source check pending

Checking that the SKILL.md file is still in the repository.

Triage an Acme support ticket - set priority, area and next step using Acme's priority matrix.

Install

npx vskill@latest install osaurus-ai/osaurus/triage-ticket

SKILL.md

Triage a ticket

Use this when the user asks you to triage, prioritize or sort support tickets.

  1. Read the ticket and its latest comments.
  2. Pick the priority from references/priority-matrix.md. When two rows match, take the higher priority.
  3. Name the product area in one or two words.
  4. Write the next step as one sentence a teammate can act on.

Reply with exactly:

Priority: P1|P2|P3|P4
Area: <area>
Next step: <one sentence>
Why: <one sentence that cites the matrix row>

Do not promise the customer a fix date.

Security

  • Security scanPassed, 90 of 100Pattern checks on the skill's files.
  • Model reviewPassed

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Source

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