travisjneuman/.claude/marketing

BRAND ARCHITECTURE MODELS:
 
BRANDED HOUSE:
- Single master brand
- All products under one umbrella
- Example: Google (Google Maps, Gmail, etc.)
- Pro: Brand equity transfer
- Con: Risk concentration
 
HOUSE OF BRANDS:
- Independent brand identities
- Parent company invisible
- Example: P&G (Tide, Pampers, Crest)
- Pro: Risk isolation
- Con: No equity leverage
 
ENDORSED BRANDS:
- Sub-brands with parent endorsement
- Example: Marriott (Courtyard by Marriott)
- Pro: Balance of independence and credibility
 
SUB-BRANDS:
- Parent-driven with modifiers
- Example: Apple iPhone, iPad, iMac
- Pro: Clear hierarchy, shared equity

POSITIONING STATEMENT:
For [target audience]
Who [need/want]
[Brand] is the [category]
That [key benefit]
Because [reason to believe]
Unlike [competitive alternative]
 
BRAND PYRAMID:
           PURPOSE
          /       \
       VALUES      \
      /             \
   PERSONALITY       \
  /                   \
EMOTIONAL BENEFITS     \
/                       \
FUNCTIONAL BENEFITS      \
/                         \
ATTRIBUTES/FEATURES--------

JOURNEY STAGES:
 
AWARENESS
- Channels: Advertising, PR, social, content
- Touchpoints: Ads, articles, reviews, WOM
- Emotions: Curiosity, interest
- Metrics: Reach, impressions, awareness
 
CONSIDERATION
- Channels: Website, search, comparisons
- Touchpoints: Product pages, demos, trials
- Emotions: Evaluation, uncertainty
- Metrics: Traffic, engagement, leads
 
PURCHASE
- Channels: E-commerce, retail, sales
- Touchpoints: Cart, checkout, contract
- Emotions: Anxiety, excitement
- Metrics: Conversion, AOV, close rate
 
RETENTION
- Channels: Email, support, community
- Touchpoints: Onboarding, support, updates
- Emotions: Satisfaction, frustration
- Metrics: Retention, NPS, CSAT
 
ADVOCACY
- Channels: Social, reviews, referrals
- Touchpoints: Sharing, reviews, referrals
- Emotions: Loyalty, enthusiasm
- Metrics: Referral rate, reviews, UGC

EFFECTIVE SEGMENTS ARE:
- Measurable: Size and characteristics quantifiable
- Substantial: Large enough to be profitable
- Accessible: Can be reached effectively
- Differentiable: Respond differently to marketing
- Actionable: Can design programs for them
 
SEGMENT PRIORITIZATION:
| Segment | Size | Growth | Profitability | Fit | Priority |
|---------|------|--------|---------------|-----|----------|
| A | | | | | |
| B | | | | | |
| C | | | | | |

PERSONA TEMPLATE:
 
NAME: [Representative name]
PHOTO: [Stock image]
 
DEMOGRAPHICS:
- Age, gender, location
- Income, education
- Family status, occupation
 
PSYCHOGRAPHICS:
- Values and beliefs
- Interests and hobbies
- Media consumption
 
GOALS & CHALLENGES:
- What they're trying to achieve
- Pain points and frustrations
- Barriers to success
 
BUYING BEHAVIOR:
- Decision criteria
- Information sources
- Objections and concerns
 
QUOTE:
"A representative statement that captures their perspective"

AWARENESS → INTEREST → CONSIDERATION → PURCHASE → LOYALTY
 
TOFU (Top of Funnel):
- Impressions
- Reach
- Website visitors
- Social followers
 
MOFU (Middle of Funnel):
- Leads generated
- MQLs
- Content downloads
- Email subscribers
 
BOFU (Bottom of Funnel):
- SQLs
- Opportunities
- Conversion rate
- Revenue
 
POST-PURCHASE:
- Retention rate
- NPS
- Repeat purchase rate
- Referrals

CORE SYSTEMS:
 
CRM: Customer data management
- Salesforce, HubSpot, Dynamics
 
MAP: Marketing automation
- Marketo, Pardot, HubSpot
 
CMS: Content management
- WordPress, Adobe Experience Manager
 
ANALYTICS: Performance measurement
- Google Analytics, Adobe Analytics
 
CDP: Customer data platform
- Segment, Tealium, Adobe CDP
 
ADDITIONAL TOOLS:
- Social management (Sprout, Hootsuite)
- SEO tools (SEMrush, Ahrefs)
- Email (Mailchimp, Klaviyo)
- Advertising (Google Ads, Meta)
- Personalization (Optimizely, Dynamic Yield)

CONTENT PILLARS:
Strategic themes that align content with brand positioning
 
PILLAR STRUCTURE:
| Pillar | Audience Need | Business Goal | Content Types |
|--------|---------------|---------------|---------------|
| 1 | | | |
| 2 | | | |
| 3 | | | |
 
CONTENT MATRIX:
| Stage | Educational | Entertaining | Inspiring | Convincing |
|-------|-------------|--------------|-----------|------------|
| Awareness | Blog posts | Videos | Stories | |
| Consideration | Guides | Webinars | Case studies | Comparisons |
| Decision | | | Testimonials | Demos |

CAMPAIGN BRIEF:
 
OBJECTIVE:
- Business goal (revenue, leads, awareness)
- SMART metrics (specific targets)
 
TARGET AUDIENCE:
- Primary segment
- Secondary segment
- Exclusions
 
KEY MESSAGE:
- Main proposition
- Supporting messages
- Call to action
 
CREATIVE REQUIREMENTS:
- Channels and formats
- Assets needed
- Brand guidelines
 
BUDGET ALLOCATION:
| Channel | Budget | Expected Results |
|---------|--------|------------------|
| | | |
 
TIMELINE:
- Planning: [dates]
- Creative: [dates]
- Launch: [date]
- Optimization: [dates]
- Wrap-up: [date]
 
SUCCESS METRICS:
- Primary KPI: [target]
- Secondary KPIs: [targets]

OPTIMIZATION CADENCE:
 
Daily:
- Budget pacing
- Bid adjustments
- Pause underperformers
 
Weekly:
- Creative performance
- Audience refinement
- A/B test results
 
Monthly:
- Channel mix optimization
- Strategy adjustments
- Forecast updates
 
POST-CAMPAIGN:
- Performance analysis
- ROI calculation
- Learnings documentation
- Next campaign recommendations

EARNED MEDIA APPROACH:
 
PROACTIVE:
- News announcements
- Thought leadership
- Executive visibility
- Industry awards
 
REACTIVE:
- Media inquiries
- Crisis response
- Issues management
- Rapid response
 
MEASUREMENT:
- Media impressions
- Share of voice
- Message pull-through
- Sentiment analysis

RESPONSE PROTOCOL:
 
ASSESS (0-1 hour):
- Confirm facts
- Assess severity
- Notify leadership
- Activate team
 
RESPOND (1-4 hours):
- Holding statement
- Internal communication
- Social monitoring
- Media inquiries
 
MANAGE (ongoing):
- Regular updates
- Stakeholder outreach
- Narrative control
- Documentation
 
RECOVER (post-crisis):
- After-action review
- Reputation repair
- Process improvement