T4 CERTIFIED

v1.0.0

anthropics/knowledge-work-plugins/customer-research

anthropics·AI/ML·anthropics/knowledge-work-plugins·customer-support·customer-support/skills/customer-research/SKILL.md ↗·Updated Mar 10, 2026

Research customer questions by searching across documentation, knowledge bases, and connected sources, then synthesize a confidence-scored answer. Use when a customer asks a question you need to investigate, when building background on a customer situation, or when you need account context.

vendoranthropicsext:[{"type":"config","description":"Configuration overrides"}]

Install

# npm
$ npx vskill install anthropics/knowledge-work-plugins/customer-research

# bun
$ bunx vskill install anthropics/knowledge-work-plugins/customer-research

# pnpm
$ pnpx vskill install anthropics/knowledge-work-plugins/customer-research

# yarn
$ yarn dlx vskill install anthropics/knowledge-work-plugins/customer-research

# alternative
$ npx vskill install anthropics/knowledge-work-plugins --skill customer-research

Semi-Extensible — mentions customization but requires skill-specific knowledge. Learn more →

── Security ────────────────────────────────────────

Tier 1PASS 100/100Tier 2PASSCertified Feb 26, 2026View full security report →

── Quality Evaluation ──────────────────────────────

QualityPASS 82/100Effective1 runEvaluated 10d ago

View eval results →

Popularity

8.3kstars871forks457d trend

5d ago

── Extension Points ────────────────────────────────

configConfiguration overrides

Learn the Extensible Skills Standard →

Works with

Works with all 39 vskill-compatible agents

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